FAQ
Answers to your most common questions
Q1：What is the warranty period for LiftCore complete elevators?
A1：We provide a standard 24-month global factory warranty for all complete elevator sets starting from the date of shipment. Core traction machine and main control board enjoy an extended 36-month warranty under normal operation.
Q3：Do you supply replacement spare parts after the warranty expires?
A3：We maintain a full spare parts inventory for all our elevator models permanently. Out-of-warranty clients can order original replacement components at factory direct prices with fast global delivery; we also provide compatible alternative part recommendations to reduce maintenance costs.
Q5：How to apply for elevator modernization after-sales transformation service?
A5：Submit your building shaft drawings and existing elevator fault records via our official website inquiry form. Our after-sales engineering team will evaluate your lift status within 2 working days and send a targeted retrofit plan & quotation.
Q2：How to get technical after-sales support when the elevator fails?
A2：You can contact our global after-sales email & WhatsApp hotline 24/7. Our engineers provide remote video troubleshooting, send replacement component specifications, and arrange spare part shipments quickly. For large projects, we can dispatch local cooperative service engineers for on-site repair.
Q4：Will LiftCore provide maintenance training for our local service team?
A4：Yes. We offer free online maintenance training videos, printed service manuals, and paid offline factory training sessions at our manufacturing base. For bulk orders, we arrange on-site training at your project location.